Terms of Use

These Terms of Use govern your use of Steady. By creating an account or using the app you agree to these terms. Please read them alongside our Privacy Policy and Safeguarding statement.

1. Who we are

Steady is owned and operated by Congent Business Intelligence Limited, a company registered in England and Wales under company number 10477137, whose registered office is at Peek House, 20 Eastcheap, London, England, EC3M 1EB. References to "we", "us" and "our" mean Congent Business Intelligence Limited. Steady is provided as a free, not-for-profit service to help people manage their wellbeing. You can contact us at contact@congentbi.co.uk or via congentbi.co.uk.

2. What Steady is — and is not

Steady is a self-management and wellbeing companion. It is not a medical device, a diagnostic tool, a crisis or monitoring service, or a substitute for professional healthcare, therapy, or emergency services. Nothing in the app, including the AI wellbeing coach, constitutes medical advice, and you should always seek the advice of a qualified health professional for any medical concern.

3. In an emergency

If you or someone else is at immediate risk of harm, call 999 now. You can also contact the Samaritans on 116 123 (free, 24/7) or NHS 111. Do not rely on Steady to summon emergency help or to detect, monitor, or prevent harm.

4. Eligibility and age

• You must be at least 13 years old to create an account.
• If you are 13–17, your account stays locked until a parent or guardian provides verifiable consent.
• You are responsible for providing accurate information, including your date of birth.

5. Your account

• Keep your login details confidential and do not share your account.
• You are responsible for activity that happens under your account.
• Tell us promptly if you believe your account has been accessed without permission.

6. Acceptable use

• Use Steady lawfully and respectfully.
• Do not misuse, disrupt, or attempt to gain unauthorised access to the service.
• Only connect with carers or professionals whom you genuinely wish to share information with.

7. Information you share with others

You control which categories of your information (such as mood, medication, crisis plan, or check-ins) are visible to each carer or professional. You can change or revoke this at any time in your settings.

8. Availability

We work hard to keep Steady available and reliable, but we do not guarantee uninterrupted or error-free access. We may update, suspend, or withdraw features to maintain or improve the service.

9. Assumption of risk

You understand and agree that you use Steady at your own risk. Steady is a supportive self-help tool only. Any decisions you make about your health, medication, care, or safety remain your own responsibility (and, where relevant, that of your healthcare providers). You should never delay, disregard, or stop professional medical treatment because of anything you read or do in Steady.

10. Disclaimer of warranties

To the fullest extent permitted by law, Steady is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including any implied warranties or conditions of satisfactory quality, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the information or tools in the app are complete, accurate, or suitable for your individual circumstances.

11. Limitation of liability and release

To the fullest extent permitted by law, and in consideration of Steady being provided to you free of charge, you agree that Congent Business Intelligence Limited, its directors, employees, volunteers, and partners shall not be liable to you or any third party for any loss or damage — whether direct, indirect, incidental, special, consequential, or exemplary — arising out of or in connection with your use of, or inability to use, Steady. This includes, without limitation, any loss relating to your health, wellbeing, mental state, reliance on the app or the AI wellbeing coach, actions or inactions of carers or professionals you connect with, or any failure, delay, or unavailability of alerts, reminders, or notifications.

To the maximum extent permitted by law, you release and waive any and all claims, demands, and causes of action against Congent Business Intelligence Limited arising from or relating to your use of Steady, and you agree not to bring any such claim. Where liability cannot lawfully be excluded, our total aggregate liability to you is limited to £100.

12. Indemnity

You agree to indemnify and hold harmless Congent Business Intelligence Limited from any claims, losses, or expenses (including reasonable legal fees) arising from your misuse of Steady or your breach of these terms, to the extent permitted by law.

13. What we cannot and do not exclude

Nothing in these terms limits or excludes our liability where it would be unlawful to do so. In particular, we do not exclude or limit liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under the Consumer Rights Act 2015, the Unfair Contract Terms Act 1977, or other applicable law. These terms do not affect your statutory rights as a consumer.

14. Changes and termination

We may update these terms and will note the "last updated" date above. You may close your account at any time. We may suspend or end access where these terms are breached.

15. Governing law and jurisdiction

These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to any non-waivable rights you have as a consumer in your country of residence.