Privacy Policy

Steady ("we", "us", "our") is a mental-health wellbeing companion. This Privacy Policy explains what personal data we collect, how and why we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who is the data controller

Steady is owned and operated by Congent Business Intelligence Limited, a company registered in England and Wales under company number 10477137, whose registered office is at Peek House, 20 Eastcheap, London, England, EC3M 1EB. Congent Business Intelligence Limited is the data controller for the personal data you provide through the app. You can contact us about this policy or your data at contact@congentbi.co.uk or via congentbi.co.uk.

We are registered with the UK Information Commissioner's Office (ICO) under registration number ZA230013.

2. The information we collect

• Account details: your name, email address, date of birth, and password (stored only as an encrypted hash).
• Special category (health) data: mood check-ins, symptoms, conditions, medications and adherence, journal entries, safety and crisis plans, appointments, and documents you upload.
• Support network data: details of trusted contacts, carers, and healthcare professionals you choose to connect with, and your consent settings for each.
• Usage data: basic technical information needed to keep the service secure and working.

3. Our lawful bases for processing

• Consent (Article 6(1)(a) & Article 9(2)(a)): for processing your health data and for sharing information with the contacts you choose. You can withdraw consent at any time.
• Contract (Article 6(1)(b)): to provide the account and features you have requested.
• Legitimate interests (Article 6(1)(f)): to keep the service safe, secure and reliable.
• Vital interests (Article 6(1)(d) & Article 9(2)(c)): in a genuine emergency, to help protect your life or someone else's.

4. How we use your information

• To provide your personal wellbeing tools and keep your data available to you.
• To send reminders and alerts you have asked for (in-app, and by email where enabled).
• To share only the specific categories of information you have consented to with each carer or professional.
• To provide the AI wellbeing coach, which offers general coping support and is never a diagnosis or a substitute for professional care.

5. Sharing your information

We do not sell your data. We share information only where you have asked us to (for example with a carer or clinician you have connected), or with trusted service providers who help us run Steady (such as secure hosting and email delivery via Resend). These providers act on our instructions under appropriate agreements.

6. Children and young people

Steady is not available to anyone under 13. People aged 13–17 may only use Steady once a parent or guardian has given verifiable consent; until then the account is locked and no wellbeing features are available. See our Safeguarding & Child Protection statement for full details.

7. How long we keep your data

We keep your personal data only for as long as your account is active or as needed to provide the service. You can delete your data by closing your account, after which we remove it within a reasonable period unless we are legally required to retain certain records.

8. Security

Passwords are stored as one-way encrypted hashes, connections are encrypted in transit, and uploaded documents are held in secure object storage. We take appropriate technical and organisational measures to protect your data.

9. Your rights

• Access a copy of your data.
• Correct inaccurate data.
• Erase your data ("right to be forgotten").
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk. Our ICO registration number is ZA230013.

10. Changes to this policy

We may update this policy from time to time. We will update the "last updated" date above and, where appropriate, notify you in the app.

11. If you are in crisis

Steady is not an emergency service. If you or someone else is in immediate danger, call 999. You can also call the Samaritans free, day or night, on 116 123, or NHS 111 for urgent mental-health support.