Safeguarding & Child Protection

Steady is committed to protecting the safety and wellbeing of everyone who uses it, and especially children and young people. Steady is owned and operated by Congent Business Intelligence Limited (company number 10477137, Peek House, 20 Eastcheap, London, England, EC3M 1EB). This statement explains the measures we take, guided by UK data-protection law, the principles of the Children Act 1989 and 2004, and the ICO's Age Appropriate Design Code (Children's Code).

1. Minimum age

You must be at least 13 to create a Steady account. Anyone who tells us they are under 13 will not be able to register.

2. Parental / guardian consent for under-18s

• When someone aged 13–17 registers, they must provide a parent or guardian email address.
• The young person's account is created in a locked, inactive state. No wellbeing features, data entry, coaching, or sharing are available.
• We email the parent or guardian a secure, single-use consent link explaining what Steady is.
• The account is only activated after the parent or guardian reviews the information and gives explicit consent, confirming their relationship to the young person.
• Until consent is given, the young person sees only a screen explaining that they are waiting for guardian approval.

3. Best interests of the child

We design Steady with the best interests of the child as a primary consideration. We collect only the data needed to provide the service, default to high-privacy settings, and present information in clear, age-appropriate language.

4. Privacy by default for young people

• Sharing with carers or professionals is always opt-in and controlled by the young person and, where relevant, their guardian.
• We do not use young people's data for profiling or marketing.
• Special category health data is protected with the highest care.

5. Recognising and responding to risk

Steady includes crisis and safety planning tools and clear signposting to emergency and crisis services. Steady is not a monitoring or emergency service and cannot guarantee to detect or prevent harm. If we become aware of a credible, serious risk to a child's life, we may act in the child's vital interests, including signposting to appropriate services.

6. Emergency help

• 999 — if someone is in immediate danger.
• Samaritans 116 123 — free, day or night.
• NHS 111 — urgent mental-health support.
• Childline 0800 1111 — free, confidential support for children and young people.

7. Raising a safeguarding concern

If you are worried about the safety of a child or young person using Steady, please contact us at contact@congentbi.co.uk or through the app so we can respond appropriately. In an emergency always contact 999 first.

8. Review

We review our safeguarding measures regularly and update this statement as law, guidance, and best practice evolve.